Our Quality Guarantee

At The Nicnax Company, quality is our priority. Since we deal with perishable food items, our policy is as follows:

• Damaged or Wrong Items: If you receive a damaged jar or the wrong order, please contact us within 24 hours of delivery with a photo of the product. We will arrange a replacement or a full refund at no extra cost.
• Change of Mind: Due to health and safety regulations, we cannot accept returns or offer refunds if you change your mind after the seal has been broken or the product has been delivered in good condition.
• Cancellations: Orders can be cancelled within 2 hours of placement. Once the order has been processed for dispatch, it can no longer be cancelled.

Contact Us: For any issues, please reach out via WhatsApp or email at [nicnaxmanager@gmail.com/0803 665 7431].